Integrated Facilities Management

Integrated Facilities Management

Hines works hand-in-hand with some of the world’s most interesting companies to co-create a tailored workplace experience for their employees, supporting and enhancing their unique corporate culture and nimbly responding to changing wants and needs.

While our select group of Integrated Facilities Management clients are diverse, they share a common goal—recruiting, retaining and motivating the world’s top talent in order to achieve their business aspirations. Since real estate is not their core business, our clients count on us to strategically partner with them on operations and workplace experience programs to leverage their occupancy beyond the expected and complement their people strategies.

Current Facilities Management Portfolio

146 sites under management
20.9 million + square feet
36 + cities with facilities management sites
4 countries

The Hines Difference

Industry-Leading Clients

Hines is fortunate to include among its Integrated Facilities Management clients numerous Fortune 100 companies that represent technology, e-commerce, financial services, energy, legal, municipal, hospitality, building and industrial materials and one of the world’s largest airlines.

Commitment to Excellence

Our clients benefit from a 60-plus year commitment to customer satisfaction; high-functioning, quality real estate; innovative and inspiring workplaces; and a disciplined drive to solve simple and complex problems. Above and beyond the basics of strategically enhancing bricks and mortar, we are partners in community, hospitality, sustainability, cuisine, transportation, horticulture and almost anything else our clients can dream. Our global experience with more than 4,600 tenant firms has honed our skills, and we bring our collective experience to bear for every customer, every day.

Customer Service Excellence Mentality

Our dedicated facilities management team members are attuned to and focused on their customers’ needs, while leveraging their world-class customer service training and collective sharing of best practices to stay on the forefront of workplace experience and facilities management. We do not take on new clients unless we feel we can deliver a platform superior to the status quo. We value long-term partnerships and choose to partner with like-minded clients.

Clean, Comfortable, High Performing Buildings

Given Hines’ Ownership perspective and extensive training programs, our engineering teams have historically been able to operate and maintain building- and client-dedicated Mechanical, Electrical, and Plumbing systems at a higher level than the industry standard. This ensures our clients’ buildings offer exceptional occupant comfort, as well as work spaces that are ready for business and maintained to maximize long-term sustainability and reliability, achieving lower operating costs, increased up-time reliability and extended equipment life cycles to reduce capital spend.